It is often stated that the emergence of Information Society and Knowledge society have given impetus to service sector and quality characteristics are sought in the services offered to the customers
The concept of best practices is not new to the libraries, the Five Laws of Library Science endowed with the philosophy of Best practices and the Catalogue Code for instance may be considered as one of the best practices in LIS.
Online Dictionary of Library and Information Science describes best practices as follows
”In the application of theory to real life situations, procedures that, when properly, applied consistently yield superior results and are therefore used as reference points in evaluation of the effectiveness of alternative methods of accomplishing the same task. Best practices are identified by examining empirical evidence of success”
These practices have both traditional and ICT based operations.